Today’s world is digital, but telephone support continues to play an essential part in providing customer service.
This means you need a reliable software for a call center that can power your customer support.
According to a study conducted recently, 48% of customers believe they prefer to speak to businesses via telephone. In addition, 75% of customers think they would prefer personal interaction when it comes to customer service.
Call centers aren’t just reserved for large companies these days. Technology has made it feasible for any company to set up the call center.
Today, call centers are powered by software. That’s why there’s no costly hardware. In fact, you may be able to utilize the devices you have already installed to manage your call center requirements.
The 9 Top Software for Call Center Software of 2021
After long-running studies, I’ve uncovered the top software for call centers currently available.
- Nextiva— The best price for unlimited calling and call queues
- RingCentral Contact Center — The best for advanced features
- Cloudtalk — The best software for call centers that can be used by distributed and remote teams.
- FreshcallerSimple contact center software that is suitable for teams of any size
- 8×8 Contact Centre Contact Center The best Contact Center Software for Enterprise-grade security
- Five9— The best all-in-one call center software
- CrazyCall— The most effective call center software to outbound sales
- Zendesk Talk— The best call center software to assistance and automated ticketing.
- Talkdesk is The best call center software to deliver a complete customer service
While we go through this article I’ll give you an in-depth analysis of the various providers in this list. We’ll talk about the characteristics, benefits, prices and other aspects so that you can make an informed choice to suit your needs.
Best Call Center Software Reviews
1- Nextiva The Best Price for Unlimited Dialing and Call Queues
The software that you use to support your call center representatives can be expensive, fast. Most of the time, you’ll be looking at an enterprise-grade system with customized pricing, metered call or just a costly monthly fee (especially when you have many customers).
Nextiva eases the strain of increasing your call center by using software. Prices start at just $50 per month for each user for unlimited call and queues.
Take as many inbound and outbound calls as you’d like and not worry about having to pay a lot more than you would like to during the off-season.
You’ll need Nextiva’s general VoIP service called Nextiva One to get their software for call centers. If you’re already using Nextiva excellent! You’ll just have to pay the additional cost to boost the capacity of your contact center.
For just $50 more than the regular Nextiva account, customers can enjoy unlimited queues for calls and smart call distribution. This lets you take on any number of callers and place them on waiting lines instead of making them go to voicemail. The latter lets callers inform the Nextiva platform the number they want to call and then have their call routed to the appropriate department.
Do you want to have more control over your the call queue? Take a step further on the Nextiva Enterprise call center service and gain access to sophisticated call queue control. This allows administrators to change the order and route calls manually into the queue. It’s ideal for special needs such as sales calls, sales, or
What do you do if you don’t possess Nextiva One? Isn’t signing up for it make it more costly as other alternatives?
Not at all.
For smaller groups it’s around 20 dollars per month per user to set up the entry-level plan from Nextiva One. The Essential plan provides unlimited video and voice calls and auto-attendant features, as well as desktop and mobile apps, and much more.
This is plenty of plan to equip the call centre of your choice. If your team is comprised of more than 20 employees, you can buy Essential for between $18 and $19.
All in all 50 people will get unlimited phone calls and the Nextiva call center software for $68.95 per month per user. It’s a bargain when compared with other plans, and you’re only paying for what you want. If you ever require more features, Nextiva One plans are adaptable to include more options like video conferencing single sign-on, call pop and many more.
Perhaps most importantly, it’s all a VoIP-based service which means installation isn’t a hassle and implementation is simple.
Get the most competitive pricing on software for call centers by contacting Nextiva today.
2- Ring Central Contact Center – Best for advanced Features
Ring Central is ranked as the top choice in our ranking of the most effective video conferencing services as well as scored high in our ranking of the most effective VoIP phones. These are two of the Ring Central’s most popular products.
However, this RingCentral Contact Center is also an excellent choice for any business looking to purchase a call center.
It’s the perfect solution for sales and Customer Service teams.
RingCentral Contact Center has more than 40 advanced features such as intelligent routing, integrations with CRM and tools to manage your workforce. Additionally, you’ll benefit from managerial and administrative features such as survey, recording of calls and analytics.
RingCentral is secure, safe and reliable. They guarantee uptime of 99.99 percent. The software allows your agents to have the flexibility to work from any place.
Here’s a brief outline of RingCentral Contact Center plans:
Basic
- Voice support inbound
- The standard IVR as well as ACD features are available.
Advanced
- Integrations and support for Omnichannel (email chat, SMS social media)
- Advanced IVR, ACD and Advanced
Ultimate
- Voice inbound and outbound
- Progressive, predictive, and preview dialing
- Campaign management
Contact RingCentral’s Sales team in order to receive an estimate for your business.
As you can see, they provide plans for everyone. Smaller groups that require solutions for calls that are inbound can choose basic plans. The call routing features standard will be sufficient for a basic phone tree.
If you’re looking to get the support of a call center that is omnichannel the Advanced plan is the right choice. Inbound and outbound calling, you’ll need to choose the Ultimate plan.
This will consolidate all the channels your team uses – chat and video, text, voice and chat, all on one dashboard. It makes the lives of your employees significantly more simple.
RingCentral is a well-known brand in the VoIP phone and video business. Their software for call center is in line with the top-of-the-line quality that you’d expect from a service like this.
3 – Cloudtalk the Best Call Center Software for Remote and distributed teams
Cloudtalk provides telephone center services that are remote-ready at an affordable cost.
With over 250 call centers operated by Cloudtalk They’re trusted by companies such as Fujitsu, Mercedes-Benz, Booksy, DHL, and more. Therefore, you’ll be in good company when you choose to use Cloudtalk.
They stand out due to the fact that they let you run online call centers any location around the globe. Like the name implies, they make use of cloud technology to provide you with an unsecure calling experience.
Their user-friendly platform comes with an amazing dashboard that provides you an insight into your customers who is currently waiting in the queue. This allows you to predict their requirements prior to you speak with them.
Cloudtalk’s Smart IVR is a standout feature. It’s an intelligent voice-response system, which connects calls only to those who require calls. It also lets you select the language you prefer and design the customer’s journey by using its drag-and-drop flow design.
Here’s a glimpse of their plans for the year:
Starter — $20 per user per month
- Unlimited calls to inbound and intercompany calls
- Click to dial
- Automated distribution of calls
- Mobile app
- Unlimited call queuing
- International numbers
Essential — $25 per user per month
- All features of the Starter plan.
- Advanced analytics
- Real-time client dashboard
- Integrating with different systems
- Open API
- Skill-based routing
- Smart queueing
- SMS messages
- Automation of workflows
Expert — $40 per user per month
- All the features of the Essential plan are included.
- Salesforce integrations
- Power dialer
- Smart dialer
- Monitoring of calls
- Wallboards
- Account manager
- Text to speech
- Sentiment score
- Unlimited concurrent calls
Customized Contact us for prices
- All of the features are available is included in the Expert plan.
- Custom-made on-boarding
- Unlimited outbound calls
- Enterprise-level security
- Developer assistance
- Custom-made report
- SLA
I’d recommend the Essential plan with a minimal minimum. The analytics and integration tools alone are worth the extra $5 per month for each user. Overall, this is an excellent investment for remote or distributed team.
4 – Freshcaller The Most Simple Contact Center Software for teams of All Sizes
Freshcaller is a software for call centers that is provided by Freshworks. They’re a reputable, well-known and well-established name in the business solutions.
As with the other Freshworks product lines, Freshcaller is a cloud-based solution that’s simple and contemporary. It’s simple for any company to use, no matter its size or technical knowledge.
More than 6,000 companies utilize Freshcaller’s software as an inbound call center. It is used by sales inbound agents, as also Customer Support teams.
The pricing for Freshcaller is distinctive. It’s a monthly fee per plan that you choose according to the features that are offered. You’ll also pay per minute, based on the amount of time used.
Let’s examine the plans first before we get into the utilization rates.
The Sprout -$0
- The best choice for freelancers and startups.
- Unlimited agents
- Basic queues for calls
- Custom-designed greeting cards
- Forward to the phone
- Custom ringtones
Blossom — $19 per agent per month
- Advanced queues
- Blind transfers
- Import bulk contacts
- Bring your own card (bring your own card)
- Hours of operation
- Call recording and masking
- A custom voicemail service, transcription for voicemails and voicemail drop
Garden — $40 per agent per month
- Advanced call metrics
- Agent extensions
- Conference calling
- Monitoring of calls
- Routing during non-business hours
- Virtual hold
- European and Australian statistics cent
- Click-to-call Chrome extension
Estate — $59 per agent per month
- Abandoned metrics for calls
- Service level monitoring
- Omnichannel routing
- Status of a Custom Agent
- Answer bot
- Agent activity reports
- Call recording and opt-in
From start-ups to teams that are growing and multinational corporations, Freshcaller has an option for all.
The rates for calls are determined by factors such as the type of devices (browser or. phone) or country, as well as whether the call is either incoming or outgoing. Incoming rates begin at $0.016 per minute while outgoing rates begin in $0.022 for each minute.
Try Freshcaller free for 14 days with a trial period of 14 days.
5 – 8×8 Contact Centre the best contact center software for Security Designed for Enterprise
8×8 Contact Center 8×8 contact center is ideal for improving the customer experience by just one contact point.
The best features include skill-based call routing and queued callback. Web callback, and IVR (interactive voice response). 8×8 also provides inbound chat, email as well as social channels contact solutions to any call center application.
You’ll also get access to live analytics and reports. The information is accessible from any device. It provides information on customer journeys and wait times for each customer in all channels.
8×8 can also help you increase your productivity. Private knowledge bases, an expert connect, an easy interface and a complete communication hub assure that every customer interaction is managed promptly and quickly.
Your 8×8 Contact Centre integrates with CRMs such as Zendesk, Salesforce, Microsoft Dynamics and more.
8×8 is an ideal solution for large companies as well as large corporations. It is a modern platform with an international reach.
This Contact Center offers incredible security. It’s fully compliant in accordance with HIPAA, FISMA, and other regulations. 8×8 comes with tools that ensure security for sensitive fields for data entry as well.
It is recommended to get in touch with the sales team to request a proposal on the solution you’re looking for.
6 – Five9: the best all-in-one contact center software
Five9 is a one-stop solution for contact centers.
Five9 Intelligence Cloud Contact Center Five9 Intelligence Cloud Contact Center provides your customer service representatives the flexibility and power to work from any location.
Five9 is fully customizable. It is designed to fit the needs of your company regardless of its size or sector. It provides high-quality voice quality, dependable security as well as an 99.99 percent uptime.
The most prominent advantages and features of an all-in one contact center software are:
- Integration of CRM
- APIs for open platforms
- Call routing
- Omnichannel support
- Global voice
- Self-service tools
- Analytics
- WFO
- Predictive dialing
Five9 provides a broad range of solutions that are based on the kind of business you operate. They offer call center software for sales customer service, telemarketing collection, outsourcers small and medium-sized enterprises as well as large corporations.
The Five9 contact center is quick and reliable, as well as affordable and user-friendly. Contact their sales staff for a demo or to request a customized quote.
7 – Crazy Call the best software for call centers to use for Outbound Sales
Crazy Call is a leading call center software for sales teams. It has features such as auto dialing, monitoring calls and scripts for calls and call transfer features, as well as the click-to-call feature, as well as an auto-callback widget.
The features they offer are tailored to maximize the sales of your call center.
CrazyCall also offers other options for small businesses, as well as support teams, however the sales functions are the most prominent feature of the software. It also has tools to generate leads on your site. This is a very useful tool.
Here’s a quick overview of the CrazyCall plans and pricing:
Starter — $11 per month per user
- 200 minutes free for each user per month
- 45 days of storage of data
- 3 projects are currently active
Team — $22 per month per user
- 500 minutes of free time per month, per user
- All data storage is available for 365 days.
- Unlimitable projects in progress
Professional — $45 per month per user
- 1 250 minutes of free time per month for each user
- Unlimited storage for data
- IP restriction
- Tools for tailor-made reporting
- Unlimited calls for US and Canada
All plans include the option of a free telephone number API and integrations, as well as 24/7 support for customers. The monthly free minutes can be used in the 122 countries. Beyond that calling to US landlines begin at $0.01 every minute.
You can test CrazyCall for free by completing 14 days of trial.
8- Zendesk Talk: Top Call Center Software to Support and Automated Tickets
Zendesk Talk is a cloud-based call center system that integrates in the ticketing software used by Zendesk Support.
Agents will be able to access the complete history of your customers as well as other features, such as call recording and automated ticket creation.
The software was created to help improve the support process while removing unnecessary tasks. Agents are able to focus on solving problems, conversions and customers, instead of to bottlenecks in workflow.
The top features of Zendesk Talk include:
- Inbound and outbound calls
- Custom-designed greeting cards
- Local and toll-free phone numbers
- Calls made using browsers
- Forwarding calls to phone numbers
- Blocking calls
- Conference calling
- Group routing
- Callback from the queue
- Outbound and inbound SMS
- Advanced analytics
- Real-time dashboard
- Recording and call recording authorizations
Like other software for call centers on this list Zendesk Talk is based on a mix of your plan and use.
Zendesk Talk has a wide selection of plans to pick from. The features and list of features available for each plan are vast. Instead of giving you all the details features, I’ll only briefly discuss the prices that are starting to be offered in order to help you understand price.
- Light Starting at $0
- Team Starts at $19 for each agent per month
- Professional Starts at $49 per agent for the month
- Enterprise — Beginning at $89 for each agent per month
Zendesk provides a paid-partner version that starts at $9 per agent for a month. This applies to every agent who calls Zendesk Support. To calculate your usage rate, Zendesk Talk has a calculator tool is available to play with.
9 – Talkdesk – The Best Call Center Software for End-to-End Customer Service
Talkdesk offers software and tools to assist with customer engagement, workforce engagement and even reporting.
However, their software for contact centers is their most viewed product and with the right reason. It’s a complete customer experience system designed to satisfy the requirements and needs of the modern consumer.
The customers have a specific expectation when they contact your business. Talkdesk will assist you in increasing your efficiency while also improving customer service.
The top highlights in Talkdesk include:
- Outbound dialer
- Customer self-service
- Omnichannel support
- Mobile and desktop agent tools as well as tools
- Call record
- Integrations With Salesforce, Zendesk, Slack, Zoom, Microsoft Teams and others.
- AI Virtual Assistant
- Analytics and reporting
In the majority of cases, Talkdesk is used by firms across a few major industries. These include retail e-commerce, healthcare, financial services hotel and travel.
Talkdesk offers solutions that are built around call center types (sales and support, BPO) and size of business (small medium, large,).
Call with the Talkdesk sales team today to get an estimate. Join over 1,800 businesses such as Peleton, IBM, and Dropbox with this software for call centers.
How to Select the Best Call Center Software for Your Company?
With all the options, how do decide which one is right for your business?
This is the method we employ and advocate on our site at Quick Sprout. Follow these guidelines to determine which method is right for your business.
Omni channel Support
A reliable call center will give the customer multiple options to contact your clients.
So clients will have greater flexibility to contact you, making sure that your customers are satisfied.
Think about whether you would like to integrate these communication tools like live chat, email as well as social media to your software for call center. This will enable your employees to better meet the needs of your clients at every step of the customer support process.
Call Center Type
The kind of call center that you operate will be a significant aspect in your search.
Do you require software that can handle calls that are only inbound? Do your agents require the ability to dial out, too? There are a few solutions that offer both.
The reason you are calling can also impact on the program you select. There are some choices which are ideal for sales, while other options are best for customer service or troubleshooting.
Integrations
The most effective software for call centers will work with your CRM software.
A few of the choices that we have listed come with their own CRM systems that are full-service in addition. You could obtain an all-in-one solution through the same vendor.
Pricing
It’s crucial to are aware of what you’ll pay for the software used to call customers. There aren’t all companies that list its prices online.
In the majority of cases, your cost will be according to a mix of use and support staff. Most call center services offer various plans that cover the features you require. Be sure to choose the one that is best suited to your requirements and budget.
Conclusion
Any business that provides telephone support to customers could benefit from software for call centers. From small-scale businesses to multinationals and everything between These are the top software for call centers available currently:
- Nextiva Best price for unlimited calling and call queues
- RingCentral Contact Center — The best for advanced features
- Cloudtalk — The best software for call centers that can be used by remote and distributed teams.
- Freshcaller— A simple software to manage contact centers for teams of any size
- 8×8 Contact Centre Contact Center The best software for contact centers that offers enterprise-grade security
- Five9— The best all-in-one call center software
- CrazyCall— The best software for a call center for outbound sales
- Zendesk Talk— The best software for call center support and automated ticketing.
- Talkdeskis the best call center software to provide a complete customer service
If you need help with customer support, sales or customer support, there’s an option that will suit your needs in this list.
