Are you looking to get straight to the solution? The most efficient customer service application for the majority of customers can be found in LiveAgent.
Customers who are happy keep returning and spending more money and unsatisfied customers could cause serious damage to your reputation.
Software for customer service places your support staff in the best position to provide a 5-star service. Agents will have a better task of staying organized, finding answers to questions, and following through on the promises they make.
Customers receive speedier response times, automated answers to the most common questions, and less missed calls.
Assist your agents and look after your customers with some of my best tips.
The 9 Top Customer Service Software in 2021:
- LiveAgent — The best customer service software to provide live chat help
- HubSpot • The most user-friendly and software for customer service that is free and bundles of products
- Freshdesk Freshdesk The most efficient client service application when you’re moving to another platform
- Gorgias Gorgias The best integration with e-commerce platforms
- Zoho Desk — The most effective customer service software to use for ticketing
- Zendesk Zendesk Top customer software for service that comes with support options
- Groove — The best software for customer service for small teams and startup companies.
- Help Scout — the best software to provide customer support for non-profit organizations
It’s difficult to find a reliable software for customer service. There are numerous options for purchase. However, some of these options are superior to other options.
After conducting extensive research and testing of various customer service tools I’ve narrowed the top eight options for you to take into consideration.
I’ll provide an in-depth overview of each of them below. It will provide you with the most popular attributes, benefits, cases, prices and much more.
Best Customer Service Software Reviews
1- LiveAgent The best to Support Live Chat
LiveAgent allows you to manage all requests from customers across multiple channels within a single platform.
Connect all support and communication to one central location, regardless of the location of your customers.
LiveAgent helps you save time, streamlines the process and lets you boost the profits that your customer support staff can earn.
LiveAgent includes tools to:
- Email ticketing
- Live chat
- Video and voice calls
- Social media integration
It’s designed for today’s customer service department. Your employees will only need to access a single user interface to serve customers in any channel they require.
With LiveAgent it is possible to see the whole customer interaction is before your agents’ eyes, even the conversation started as chat, changed to email, then to a phone.
Customers aren’t required to repeat details, and the customer doesn’t have to search for details. This is a much better experience for all.
Here’s a review of the pricing and plans offered by LiveAgent’s customer support software:
Free — $0 for life
- 7-day ticket record
- 1 email address is required for ticketing.
- 1 Live Chat button
- 1 number of phone numbers for help with a call center
Ticket — $15 per month per agent
- Unlimited ticket history
- Unlimited email ticketing
- Upload the data from your CRM
- Support for multi-brands
Tickets + Chat$29 per month per agent
- Unlimited live chat
- Monitors the visitor’s activity in real-time
- Chat invitations
- Surveys of satisfaction with chat
All-inclusive — $39 per month per agent
- Unlimited support at the call center
- Video calls
- Gamification
- Unlimited call storage
For all premium plans that you can purchase, LiveAgent has add-on pricing for features such as integration of social media with time tracking, audit logs and more.
Overall, it’s an easy and flexible tool to manage live customers using tickets and live chat. You can try it for absolutely free.
2- HubSpot The Best Customer Service Software for Free! Software
HubSpot is among the best and recognized CRMs available in the market.
They offer a variety of solution suites and software to manage customer relationships.
These products are classified into three areas: sales, marketing and service.
HubSpot Service Hub HubSpot Service Hub is their outstanding solution to manage customer complaints by generating service tickets.
The best part is that they provide no cost CRM tools, such as software for customer service.
The free features include ticketing, chatbots, live chat team emails, as well as chat inbox. It’s a lot of features for a no-cost offering.
And, you’ll also get access to free templates for emails and closed ticket reports and time-to-close-reports.
HubSpot is evidence that you don’t need to spend a lot of money to improve your customer service using software. It will not cost you anything.
For those who would like access to more advanced capabilities and to enjoy benefits, this is a summary of the plans that are paid for:
Starter — $40 per month
- Includes two paid users
- Canned snippets of
- Meeting scheduling
- Reports on the productivity of agents
- Calling
Professional -320$ per month
- Five paid users.
- Status of the ticket and routing, automation and pipelines
- Knowledge base
- 1:1 video creation
- Custom-made report
- Surveys to determine NPS experiences, experience, as well as help
Enterprise -$ 1,200 per month
- Includes ten paid users
- Goals and Playbooks
- Hierarchical teams
- User roles
- Single sign-on
- Integrates with Slack
All rates are based upon the annual agreement. You can also purchase HubSpot Service Hub month-to-month for 20% less. HubSpot Service Hub month-to-month for 20 percent more.
HubSpot also provides outstanding product bundles that cover all CRM categories within one solution. If you’re looking to purchase software for sales, service marketing, and service from one provider, HubSpot is the best solution for you. Bundles start at $112.50 per month. Test it for absolutely free.
3- Freshdesk is the Most Suitable for Switching Platforms
Freshdesk is popular and sought-after help desk software solutions available currently available.
This is because it’s simple and simple to use. It’s the reason it’s a favorite among more than 150,000 businesses which includes American Express, HP, and Panasonic.
They have a variety of excellent attributes:
- The process of obtaining tickets
- Collaboration
- Field service
- Automation
- Customer self-service
- Reporting
- Multi-channel support
This is a great option if you are looking to streamline your customer support solutions and use one platform. This is why Freshdesk helps the collaboration of teams and automatization easy.
In the event that you’re using a different help desk software and are dissatisfied, Freshdesk makes it easy to switch over to their software. The Freshdesk team will assist you to transition smoothly.
With Freshworks Academy, their in-house training program, you’ll be capable of training anyone on your team to master the Freshworks system within a matter of minutes.
Here’s a summary of plans as well as prices. The rates are all dependent on the annual plans. The rates are more expensive if you choose to go month-to-month.
Spring – Free
- Unlimited agents
- Email ticketing
- Collaboration between teams
- Knowledge base
- Reports on the ticket trend
- Social ticketing
Blossom — $15 per month per agent
- Automations
- Collision detection
- Marketplace apps
- Helpdesk
- SLA management
- Hours of operation
Garden — $29 per month per agent
- Time tracking
- CSAT survey
- Replay of the session
- Performance report
- Knowledge base that includes multi-lingual assistance
Estate — $49 per month per agent
- Automated ticket assignment
- Custom agent roles
- Custom portal
- Enterprise reporting
- Time zones with multiple time zones, and SLAs
Forest — $109 per month per agent
- Tickets are assigned based on skill
- Create a test space without affecting customers or agents
- IP Whitelisting
- HIPAA conformant
- Extendable API rate limit
Freshdesk includes omnichannel add-ons as well as tools to manage field service operations with an additional cost. Try it for free on a 21 days of trial.
4- Gorgias The best integration with Ecommerce Platforms
In the world of e-commerce the connection between sales and customer service provides opportunities to attract new customers who are loyal to the brand. Gorgias provides a variety of tools that can help you make the most of these opportunities.
One of the main methods Gorgias accomplishes this is by easy connection to three of the top eCommerce platforms available: Shopfiy, Magento, and BigCommerce.
In each of these cases, Gorgias pulls customer data as well as interactions and order history from its platform to give an overall view of how you’re performing with customers. This decreases the chances that you’re having a redundant conversation with customers, allows the user to greatly personalize content as well as help you to set regular customer support tasks (like frequently asked inquiries or questions) to run on autopilot and provides new insights into your customers through machine learning.
In addition, Gorgias offers a fantastically simple interface for your customer service representatives to keep track of addresses, send out emails and follow-up on tickets. It facilitates communication across different channels such as SMS as well as live chat, social media and email.
Gorgias’ omnichannel capabilities lets your team interact with customers when they interact with advertisements social posts, posts on social media and other materials before they arrive at your site. Thus, your customer service department is already warming customers up before they’ve added anything to their shopping carts.
The cost for Gorgias is a little more expensive than the other options on this list, however every tier is able to accommodate unlimited users. They also come with plenty of features:
Basis -$60 per month. $ 60 per month
- Up to 350 tickets per month ($25 extra for 100 tickets))
- Unlimited users
- Live chat
- Up up to 150 integrations, which includes Shopify, Shopify as well as social media sites
Pro — $300 per month
- Up to 2,000 tickets per month ($23 extra for an additional 100 tickets))
- Everything Basic plus
- Assistance on board
- Customer surveys
- Chat campaigns
- Set permissions for users
- Magento integration
Advanced -$750 per month. $700 per month
- Up to 6,000 tickets per month ($14 extra for an additional 100)
- Everything you need in Pro Plus
- Fully controlled at the time of onboarding
- Revenue metrics
- Tools for managing teams
- View sharing
- A Dedicated Gorgias Customer Success Manager
The above plans’ monthly costs are reduced if you pay annually. This reduces the Basic plan to just $50/month while the Pro plan reduced to $250 per month and the Advanced plan down to $625/month.
There is also a customized enterprise tier that is set up in consultation with Gorgias.
If you’re an e-commerce company and are aware it’s wasting sales opportunities on the table Give Gorgias a shot with its seven-day trial for free or set up a live demonstration.
5- Zoho Desk – The Top for ticketing
Zoho is among the most well-known names in the field of CRM and business software. They provide sales tools marketing, email marketing collaboration, finance, accounting human resources, as well as business intelligence.
However, one of the top solutions offered by them are Zoho Desk–IT and Help Desk software.
Zoho Desk has solutions for customers service representatives, managers and customers. It’s probably the most effective customer service software that can be used for managing the closing of tickets.
Let’s look closer at the pricing and plans points of Zoho Desk:
Free — – $0
- Three agents maximum
- Email ticketing
- Help center
- Private Knowledge Base
- Predefined SLAs
- Mobile app
- Multilingual help desk
Standard — $12 per month per agent
- Community and social channels
- Product-based ticket management
- Public Knowledge Base
- Escalations
- Assignment and workflow rules
- Supervise rules
- Customer satisfaction scores
Professional — $20 per month per agent
- Multi-department ticketing
- Team Management
- Telephony
- Automated time tracking
- Templates for ticket tickets
- Sharing tickets
- Mobile SDK
Enterprise — $35 per month per agent
- Live chat
- AI
- Help center for customizing
- Advanced process management
- Scheduled reports
- Validation rules
- Data sharing on the basis of role
No matter how large or small your business is Zoho Desk has a solution for you. Test it for no cost.
6- Zendesk is the Most Effective Software with Support Suite Choices
Zendesk can be described as one of the top general customer service software solutions currently available. It’s utilized by more than 150,000 enterprises, including large companies like Uber, Venmo, Shopify and Slack.
They’ll provide you with all the tools needed to run omni-channel customer support. Customer support can be offered via live chat, email or voice chat, Facebook, Twitter, WeChat, WhatsApp, and other channels.
The software allows you to connect all your data sources into one place. If a client contacts your support department you will have the appropriate information instantly be available.
Zendesk is a flexible system, and it is able to meet the needs of any company. It is possible to get a custom solution that works the existing support system.
This is a brief review of the features, plans, and prices of Zendesk support. Zendesk Support suite
Professional Support Suite — $89 per agent per month
- Omnichannel support
- Social messaging add-on
- Self-service knowledge base
- Dashboards and reports for all channels
- Talk Partner edition
- Multiple ticket forms
Enterprise Support Suite$149 per agent per month
- Roles and Permissions that are based on a base routing
- Support for multi-brands
- The Chat Widget and the web SDK
- Content cues can help identify knowledge gaps
- 24/7 live chat and telephone support
The complete support suite for full-service by Zendesk offers everything. However, not every business requires such a comprehensive solution. If you’re seeking something a less basic, Zendesk offers more affordable alternatives for small-sized companies.
- Essential — $5 per month per agent
- Team — $19 per month per agent
- Professional — $49 per month per agent
- Enterprise — $99 per month per agent
- Elite — $199 per month per agent
You can test the entire Zendesk product or service by registering for an unrestricted trial. If you’re in search of an individual solution, please reach out to Zendesk’s sales team. Zendesk Sales team.
7- Groove The best for small teams and startups
Groove isn’t as well-known and not as well-known as other choices on our list.
If your company is overflowing with customer support emails and you’re receiving requests on various ways, Groove will be a best option to think about.
The area where they shine is in their tools for team collaboration. It is possible to add private internal comments to conversations, rapidly make mention of teammates to keep them into the conversation and assign specific tasks to the members of your team.
Groove offers a variety of automations that will simplify your customer service. Create rules, tags canned responses, and customized folders based on your preferences to cut down on the time spent.
Another notable feature of Groove is the capability to tailor information base. This is essential for companies that wish to provide their customers self-service tools.
The themes for knowledge base are completely customizable beautiful designed and mobile-friendly. Pricing and plans applicable to Groove Customer Support Software are the following:
Starter — $9 per month per user
- One mailbox
- Knowledge base
- Live chat
- Web widget
- References and assignments
Plus — $19 per month per user
- 5 mailboxes
- The full history of the reports
- Rules
- API access
- 40+ integrations
Pro — $29 per month per user
- 25 mailboxes
- Teams
- WhatsApp and SMS
- Integrating with Salesforce, HubSpot, and Jira
Company -Pricing that is custom
- Unlimited mailboxes
- Priority assistance
- A dedicated customer support manager
- SSO/SAML
- Enterprise-level security
I would recommend Groove especially for smaller teams as well as new businesses. In fact, they offer special rates for startups and companies with less than 10 employees. Businesses that qualify can enjoy a discount of 93% off Pro plan. Pro plan.
8- Let Scout Help The Most Effective for Nonprofit Organizations
Help Scout is a high-quality software to help customers with their customer service.
It’s distinctive because it’s an Certified B corporation. They aim to have an impact on the community and environment. Therefore, they go above and beyond to support organizations that have the same principles.
If you are a member of a nonprofit which promotes human rights, sustainability of the environment or underrepresentation in the field of technology, Help Scout will provide an impressive discount on the software you use to help customers.
A few of you may be entitled to discounts up to 100 percent. This is right, free.
If you don’t fit into any of those groups, Help Scout is still an excellent choice for customer support. Let’s take a review of the pricing and plans:
Standard — $20 per month per user
- Three mail boxes
- Beacon which includes live chat
- Up to 10,000 messages for customers
- Reports
- Automated workflows
- 50+ integrations
Plus — $35 per month per user
- 10 mailboxes
- Customized fields, teams and even custom-designed fields
- Salesforce and HubSpot apps. HubSpot along with Jira applications
- HIPAA compliance
- SSO/SAML authentication
Company -Custom pricing
- Unlimited mailboxes and Docs sites
- Flexible users
- Concierge onboarding
- Account manager dedicated to each account
- Security that is enterprise-grade
The above rates are calculated based upon an annual agreement. Month-to-month plans are offered at an additional cost. You can try Help Scout no cost by registering for a 15-day trial.
How to Pick the Best Customer Service Software for Your Small Business
There are specific aspects and points to be aware of when you’re considering the various alternatives.
This is the process we employ and advocate on our site on Quick Sprout.
The number of agents
Businesses with five service representatives will not require the same software with 50 service reps.
This is the reason your customer support team’s size is important in your final choice.
Larger teams require features like collaboration and role-based ticketing however, they won’t be required for smaller businesses.
Customer Communication Method
How often do customers reach for your customer service department? What do you expect them to respond moving to the future?
There’s a program to handle all. It doesn’t matter if you need email chatbots, live chat, chatbots or support tickets there’s the solution that meets your requirements. There are tools to allow social media integration, so that every message and messages, including DMs as well as comments can be handled through a single interface.
Bundles with Feature
Every software that we have that we have listed is a master at advertising its most popular features. But it is best to concentrate on the features you will need most.
Perhaps, for instance, are you searching for a software to assist customers specifically designed for live chat? LiveAgent is the best option for you. If you are looking for an option for field service personnel make use of Salesforce Service Cloud. There are tools to help with customer service, sales marketing, and CRM for sales into one product bundle.
The best advice I can give you is. Find the features you require. Find the plan that includes all of these features.
Price
The cost of customer service software is contingent across a range of variables. A lot of softwares charge according to the quantity of customer service employees within your team.
The available features included within your package could influence the amount you’ll spend.
Customer service is certainly not something you can cut corners on. It’s okay to spend on services. However there’s no should spend too much. Small-sized businesses, startups and non-profits that have smaller teams can make use of free customer support software without sacrificing the quality.
Conclusion
Every business has to prioritize customer service. These are the most popular eight customer service software solutions available currently:
- LiveAgent — The most effective customer service software to provide live chat help
- HubSpot • The most user-friendly and free customer service software as well as product bundles
- Freshdesk (for Windows) The most efficient customer service software for moving from a different platform
- Gorgias(Google) — The best integration with e-commerce platforms
- Zoho Desk — The best customer service software to manage tickets
- Zendesk Zendesk Top customer service software that includes support suite options
- Groove — The best client service application for teams of small size as well as the growth of companies.
- Help Scout — the best software to help customers for nonprofits.
Utilize this guide to assist you in finding the right solution for your company. I was sure to include things for everyone in my list.
